Privacy Policy

Effective Date: December 1 , 2025

Introduction
This Privacy Policy explains how CWC Health LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access our website, coaching programs, SMS messaging, or digital products (“Services”).

By using our Services, you agree to the collection and use of information in accordance with this Policy.

Information We Collect
We may collect the following information:

• Name, email address, phone number
• Billing information and transaction details
• Responses to forms, questionnaires, and onboarding documents
• Fitness, nutrition, or lifestyle details voluntarily provided by you for coaching purposes
• IP address, device information, and usage data
• SMS communication preferences
• Any messages sent to us through email, chat, or text

We do not collect protected health information (PHI) and do not operate as a medical provider.

How We Use Your Information

We use your information to:

• Deliver coaching programs and digital services
• Provide personalized program guidance
• Process payments
• Send SMS reminders, alerts, and updates
• Improve customer experience and service quality
• Send marketing communications (optional and opt-out available)
• Maintain account records and internal documentation
• Ensure compliance with legal and regulatory requirements

SMS Communication Privacy
When you opt in to SMS messaging, we store your phone number and message preferences only for communication related to our programs and updates.

• Message & data rates may apply.
• You can opt out at any time by replying STOP.
• We do not sell or share your phone number with third parties for marketing.

Sharing of Information
We do not sell your personal information.

We may share information with:

• Payment processors (for secure transactions)
• Service providers assisting with email, SMS, or coaching platforms
• Legal authorities if required by law or to protect our rights

All third parties are required to keep your information confidential.

Data Security
We implement technical, administrative, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

Data Retention
We retain your information for as long as necessary to provide Services, comply with legal obligations, or maintain business records.

Cookies & Tracking Technologies
We may use cookies, analytics, and tracking tools to enhance user experience and understand site performance. You may adjust browser settings to disable cookies.

Your Rights
You may request to:

• Access your personal information
• Update or correct your information
• Delete your information (where legally allowable)
• Opt out of email and SMS marketing

To exercise these rights, contact us at [email protected].

Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect information from minors.

Changes to This Privacy Policy
We may update this Policy at any time. The “Effective Date” at the top will reflect the latest revision. Continued use of our Services constitutes acceptance of the updated Policy.

Contact Information

If you have questions regarding this Privacy Policy, contact us at:
Email: [email protected]
Company: CWC Health LLC